Outsole Warranty
Mizuno 6-Month Outsole Limited Warranty Guarantee
The useful life of a tennis shoe will vary depending upon the frequency of its use, the surfaces upon which it is used and the wearer’s style of play. Mizuno's 6-month outsole limited warranty guarantee applies as detailed below.
This limited guarantee covers the Autumn/Winter 2019 Wave Exceed Tour 3 AC models, 2020 Wave Exceed Tour 4 AC models, 2021 Wave Exceed Tour 4 AC models, Wave Exceed Tour 5 AC models, and Wave Enforce Tour AC models sold at retail stores within the 50 United States and the District of Columbia or purchased through www.mizunousa.com or other online retailers by customers with delivery addresses within 50 United States and the District of Columbia.
- Criteria
To qualify for this 6-month outsole limited warranty guarantee, the outsole must be completely worn through exposing the midsole of the shoe within 6 months of purchase.
Mizuno 6-month outsole limited warranty guarantee claims MUST be initiated by the consumer ONLY. No Mizuno 6-month outsole limited warranty guarantee claims will be accepted from any dealer. Mizuno 6-month outsole limited warranty may be used 1 time per purchased pair.
Wave Enforce Tour AC models
Wave Exceed Tour 6 models
Wave Exceed Tour 5 models
Wave Exceed Tour 4 models
Select Wave Exceed Tour 3 models:
- Instructions to submit a claim:
Please send the following information to consumer.support@mizunousa.com
You will receive an email back with a Return Authorization and return instructions. Please make sure to check your spam or junk folder for responses from Mizuno Customer Support.
All Autumn/Winter 2019 Wave Exceed Tour 3 AC models, 2020 Wave Exceed Tour 4 AC models, 2021 Wave Exceed Tour 4 models, Wave Exceed Tour 5 AC models, and Wave Exceed Tour 6 AC models will be returned with an ORIGINAL, PRINTED, DATED receipt of purchase.
*No hand-written receipts will be accepted.
Please allow 5-7 business days for our team to process your return.
This is the entire warranty. No other warranty, express or implied, shall apply except as expressly stated above.