Mizuno 6-Month Outsole Limited Warranty Guarantee



The useful life of a tennis shoe will vary depending upon the frequency of its use, the surfaces upon which it is used and the wearer’s style of play. Mizuno's 6-month outsole limited warranty guarantee applies as detailed below.

This limited guarantee covers the Autumn/Winter 2019 Wave Exceed Tour 3 AC models and 2020 Wave Exceed Tour 4 AC models sold at retail stores within the 50 United States and the District of Columbia or purchased through www.mizunousa.com or other online retailers by customers with delivery addresses within 50 United States and the District of Columbia.



    Criteria


To qualify for this 6-month outsole limited warranty guarantee, the outsole must be completely worn through exposing the midsole of the shoe within 6 months of purchase.

  • The upper and the toe bumper of the Mizuno Wave Exceed Tour 3 AC and Mizuno Wave Exceed Tour 4 AC models are not covered under this 6-month outsole limited warranty guarantee.
  • This wear must be the result of playing tennis. Damage caused by misuse, abuse, improper or unauthorized repairs, “acts of God” or other events beyond Mizuno's control will not qualify for this guarantee.

  • Mizuno 6-month outsole limited warranty guarantee claims MUST be initiated by the consumer ONLY. No Mizuno 6-month outsole limited warranty guarantee claims will be accepted from any dealer. Mizuno 6-month outsole limited warranty may be used 1 time per purchased pair.

    Wave Exceed Tour 3
  • 550001.9000
  • 550001.0063
  • 550002.6300

  • Wave Exceed Tour 4
  • 550019.TB00
  • 550019.9000
  • 550021.6Q00
  • 550021.1D00


    1. Instructions to submit a claim:

    Please send the following information to consumer.support@mizunousa.com

  • Name
  • Complete Address
  • Shoe style and color
  • Date of Purchase
  • Place of Purchase
  • Picture of worn out outside


  • You will receive an email back with a Return Authorization and return instructions All Autumn/Winter 2019 Wave Exceed Tour 3 AC models and 2020 Wave Exceed Tour 4 AC models will be returned with an ORIGINAL, PRINTED, DATED receipt of purchase *No hand-written receipts will be excepted.

    Please allow 5-7 business days for our team to process your return. This is the entire warranty. No other warranty, express or implied, shall apply except as expressly stated above.