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Can I wash my shoes in the washing machine?
None of the Mizuno shoes are suitable for machine washing. This may destroy or damage the technical fibers used on the shoes. Cleaning can be done by hand washing in soapy water. However, you should not use chemically enhanced powders or detergents. Do not force or artificially dry your shoes. This may damage the materials used in the production of the shoes.
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How do I know which style of Mizuno shoes I own?
There is a style number printed on a tag inside the tongue of every shoe. Older styles will begin with an “FR” and newer models will begin with “410”. Submit that style number to us via the "Contact Us" portion of the website and we will be glad to identify your shoe for you.
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Where can I find information about employment opportunities with Mizuno?
For employment opportunities and more information please go to our website at www.mizunousa.com and click on "Corporate". From there you will see the "Careers" link. Here you will find job listings and contact information.
We will also post openings on www.careerbuilder.com.
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What if my local retailer does not carry the style of shoe that I want to purchase?
Mizuno dealers have access to our entire line of products. Please inquire at your local Mizuno dealer about placing a special order for the product that you are looking for.
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What type of warranty do you have on your shoes?
Our shoes come with a one-year warranty against manufacturers defects. Within the first year you may return defective shoes to your retailer or you may return them to us at Mizuno along with a copy of your receipt.
The Warranty Department will not replace defective shoes without a copy of the store receipt showing date of purchase less than 1 year. If you do not have the store receipt you may also use one of the following forms of proof of purchase date.
1) Copy of a credit card statement.
2) Copy of a bank statement.
3) Copy of a cancelled check.
We will inspect the shoes and if defective we will replace them.
Our mailing information is:
Mizuno USA
Attn: Consumer Returns
4925 Avalon Ridge Pkwy
Norcross GA 30071
Please enclose a detailed letter stating what the defect is even if it is obvious. Be sure to include your return address, phone number and proof of purchase date under one year.
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Where can I purchase Mizuno replacement insoles?
We do not offer replacement insoles at the retail level at this time. This may be an addition to our business model in the near future. Our suggestion would be to visit your local running specialty store to purchase a pair of aftermarket insoles that would best fit your needs.
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Will the Mizuno dealer in my area actually stock the item that I am looking for?
We do not have access to our dealer’s inventories since they are all independently owned and operated. Please call the Mizuno dealer directly to ensure they have the item in stock.
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